FAQ’s
Most frequently asked questionsOrdering
Can you personalize a journal for me?
Yes. Select “Add personalized prayer-name stickers” on your journal product page for $5 per journal, including up to 10 names. Enter one name per line, with a maximum of 40 characters per name, and check the spelling before adding to your cart.
We print the names as entered and package the stickers with your journal. You apply the stickers yourself; the cover is not customized and the interior remains blank lined pages.
Each journal in the same cart line receives the same name set. To order different sets, add each journal separately with its own names.
How do I redeem my coupon code?
You can enter any promotional codes once you press Checkout.
Please enter any promotional codes prior to purchase. Promotional codes cannot be applied once the order is paid for.
Why is my coupon code not working?
How can I get assistance if I need it?
Shipping
How long before my order ships?
Orders with personalized name stickers: Please allow an estimated 10–15 business days from purchase until your package ships. Your journal is printed to order and sent to us first. Once it arrives, we prepare your stickers and package them with your journal.
Delivery time after dispatch is additional and depends on the shipping service and destination. We email tracking when your package ships. Production or transit delays may affect the estimate; contact support@say-amen.com if you need an order by a particular date.
Journals without stickers: These are also printed to order. Production and delivery times vary; contact us for a current estimate before ordering if timing is important.
Do you offer free shipping?
Shipping is paid by the customer and calculated at checkout. For U.S. orders, USPS Ground Advantage rates are calculated from our Schaumburg, Illinois location using your destination and package weight. There is no free-shipping threshold.
The journal price includes production and shipping to us. The shipping charge at checkout covers delivery from us to you. Personalized name stickers remain an optional $5 per journal.
Do you offer expedited shipping?
Do you ship outside the U.S.?
Returns
What is your return policy?
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@say-amen.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@say-amen.com.
